We do not send your precious materials somewhere else! You retain copyright on all your personal materials. | We are known for our professional 2K resolution (Full-HD) 8mm Film Transfer to Blu-ray (or DVD), Flash drive, or Hard drive. Additionally, we're known for our exceptional customer service – as we've been told. All our transfers are frame-by-frame, and we offer a helpful array of editable file formats. We capture in 2K (Full-HD) more info. Taken from our blog: Our Super-8 transfer as compared to theirs. Starting an Estimate Please keep in mind, you will only be charged for the total number of minutes that we transfer. Your estimate is just that -- an estimate. Please use estimate option #1 if you're just starting to determine what you have; use estimate option #2 if you already know the approximate number of feet (or minutes) in your film collection. Nathaniel and Laura are here to help -- just call (805) 640-8883 -- Ojai, CA. (As we are a small transfer-house, we have not employed a full-time receptionist these past 17 years. If we don't hear a voice message, we won't know to return your call. So, please do leave a message. It's likely your call will be returned promptly - Monday through Friday!) - or - Take Note: We do not use a "Wolverine" for our film transfers. This is the transfer equipment we use. Commonly asked questions: What is your transfer process? | Unlike some other transfer houses, we do NOT project your film’s image onto a secondary image, (such as a silver-screen or matt glass) but rather it goes straight onto our high-end 3CCD chip industrial camera. This direct method is most important in achieving a crisp and sharp image. Naturally, our transfers are flicker free! And ... read more about our transfer process What our customers write about our transfer quality: read some testimonials We professionally transfer film to DVD, Blu-ray or Hard Drive. Exceptional quality frame by frame transfer using Telecine in Full HD. Our equipment is far better than a simple Wolverine table-top scanner. | What are your business hours? | In general (and aside from the traditional "Christmas/Holiday Rush" months) our hours are Monday through Friday, 9:00 AM - 5:00 PM (PST). We do all of our business by mail (except for some local, Ojai, CA, drop-offs.) We are available by phone: (805) 640-8883. If we don't answer, please do leave a message for us, as we use a land-line telephone and welcome your message. We do not employ a full-time receptionist so look forward to knowing you called. Thank you very kindly! | How can I find out what kind of film I have? | Recognizing the difference between Super-8 and Normal-8 FilmNormal 8 film has larger perforations at the edges of the film than does Super-8. In Normal 8, the holes are almost square. In Super-8, the holes are elongated and narrow. The film spools are also different. In Normal 8, the center hole of the film spool is smaller than the center hole of the Super-8 spool. In Normal-8, the center hole measures approximately 8 mm. In Super-8, it measures approximately 13 mm. Uncommon Film Formats We do not tranfer the formats below: | Do you do PAL transfers? | Yes. In addition to the standard U.S. format of NTSC, we also transfer to true PAL format. True PAL is not just an NTSC transfer blown-up to PAL! There is an additional set-up fee of $25.00 on PAL transfers. | What is the best way to ship my film to you? | We have enjoyed a 100% track record of perfectly delivered packages using the Postal Service -- with the exception of 3 reels sent in a padded envelope, which was not properly sealed by the customer. And yet, we received the envelope! Sadly, it contained no film. We send all our domestic shipments via the U.S. Postal Service using their "Priority Mail - with a Signature Confirmation". If you prefer, and let us know, and we can use a "Delivery Confirmation" instead. ('Delivery Confirmation' does NOT require a person to sign for the package.) Both methods provide you with a tracking number with which you will be able to track your shipment. UPS, FedEx and other carriers also work. However, we only send back your goods via the U.S. Postal Service. (Note our Policy: We return your order -- both transfer and originals -- in one shipment.) | What is the turnaround time on your orders? | It’s easy to find out. From this page, you are 1 or 2 clicks away from seeing your "Estimated Completion Date." As soon as you finish your free online Estimate, it shows you the ESTIMATED completion date. Sometimes we beat that date, but if we find we might go past that date, we will contact you. NOTE: Our turn-around time varies based on how much work we already have "in-house" at the time your order is placed. (1 - 6 weeks is our usual) | What if I am wrong in calculating my Estimate? | We base our invoice on the total minutes of your transferred footage. For slides or images, it is based on the actual number of images. Therefore, it is only after the transfer is completed that we will know the total cost of your order. We then notify you via email, and that's when you pay for your order. If you have under-estimated your total footage (or slides), your invoice will be a bit more, and if you have over-estimated, then the cost will be a bit less. More information about our order process | Do you perform all the work yourselves? Do you outsource any of it? | We perform all of your work here in Ojai, CA. However, we do not have a store-front office. We do all our business by mail. On occasion we prearrange a convenient meeting time to retrieve goods, in downtown Ojai. Let us know if you need us to consider this option for you. All the technical aspects of your transfer are handled by Nathaniel Courtens - a professionally trained filmmaker and photographer and graduate of "Brooks Institute of Photography" (1996), Santa Barbara, California. Laura Courtens handles the communication, tracking, packaging, and logistics of each order. | Does FilmFix process "undeveloped" film? | Sorry, we do not. We can only transfer film that has already been processed. If your film has not already been processed, please do so before mailing it to FilmFix. (Disappointingly, we have had to return 4 orders which were not transferable!) To our knowledge, there are very few places that still process 8mm and Super-8 film. | Do you add music to your transfers? | Out of respect to Copyright laws and the great variety of personal taste in music, we do not add music to any of our transfers. | Do you transfer sound? | Yes – if your film has any sound on it, the sound will get transferred along with your image. (Our price includeds the cost of sound transfer.) | IMPORTANT: We are only able to transfer content which is original to you, or that you own or have a license to use, or that falls within the fair use exception under copyright law, and where the transfer of such content does not violate the rights of others or applicable copyright law. Accordingly, we are not allowed by law to transfer copyrighted commercial content (such as movies and television shows) that does not meet such criteria. When you place your order, you will be required to certify that the content provided to us meets at least one of these criteria and that the transfer of the content does not violate the rights of others or applicable copyright law.
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